Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.
Can I change or cancel my order after placing it?
You can cancel for a full refund if your order has not yet shipped. Once a shipping label has been created, the order cannot be cancelled. If you need to change your shipping address, contact us immediately at info@eatmilamall.my — we will do our best to update it before shipment, but we cannot guarantee changes once processing has begun.
Will I be charged sales tax?
No. We do not collect or charge sales tax, VAT, GST, or any other tax on orders placed through our website. The price you see at checkout is the total you pay.
Is my payment information secure?
Yes. All payment transactions are processed through secure, PCI-compliant gateways with SSL encryption. We do not store your full payment card details on our servers.
Shipping & Delivery
Where do you ship?
We ship to the continental United States and continental Canada. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories.
How much does shipping cost?
Shipping is free to all destinations we serve. There are no minimum order requirements and no handling fees.
How long will my order take to arrive?
Orders are processed within 1–2 business days. After shipping, delivery typically takes 3–5 business days within the continental U.S. and 5–7 business days within continental Canada.
How do I track my order?
You will receive a shipping confirmation email with tracking information once your package has shipped.
What if my package is lost or shows delivered but I did not receive it?
Contact us within 7 days of the reported delivery date at info@eatmilamall.my. We will work with the carrier to investigate.
Returns & Refunds
What is your return policy?
We accept returns within 30 calendar days of delivery. Items must be unused and in original packaging, or damaged/defective with photographic evidence.
Who pays for return shipping?
Return shipping is free. We provide a prepaid return label for approved returns. There is no restocking fee.
How long does a refund take?
We process refunds within 1–2 business days of receiving your return. Your bank or payment provider may take an additional 7–10 business days to post the credit.
Do you offer exchanges?
We do not offer direct exchanges. If you want a different item, please return the original for a refund and place a new order.
Products
What kind of products do you sell?
We sell food products and food-related items, produced and shipped directly from our Los Angeles facility. Please see our About Us page for more detail.
Do you make health claims about your products?
No. We do not make medical or health claims about any of our products.
Contact & Support
How do I contact you?
Email: info@eatmilamall.my
Phone: +1 310-593-1099
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)
How quickly will I hear back?
We aim to respond to all email inquiries within 1 business day.