Effective Date: September 18, 2026
Return Window
We accept return requests within 30 calendar days from the date of delivery. The 30-day period begins on the day the carrier marks your package as delivered.
Condition of Returned Items
To be eligible for a return, items must meet all of the following conditions:
- Unused and in the same condition in which you received them
- Original packaging intact, including all inserts, labels, and protective materials
- Defective or quality issue: If the item arrived damaged, defective, or not as described, it qualifies for return regardless of whether the packaging has been opened, provided you contact us with photographic evidence within the 30-day window.
Items that have been used, altered, or returned without original packaging may not be eligible for a full refund.
How to Start a Return
To initiate a return, email info@eatmilamall.my with the following:
- Your order number
- The email address used to place the order
- A brief description of the reason for return
- Photographs if the item is damaged, defective, or not as described
We will respond within 1 business day with a return authorization and instructions. Please do not ship items back without first contacting us.
Return Shipping Cost
Return shipping is free. We will provide a prepaid return label for approved returns. There is no restocking fee.
Return Address
Returns must be sent to:
2800 Armacost Ave
Los Angeles, CA 90064
United States
Refund Processing
Once your returned item is received and inspected at our facility, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please note that while we initiate the refund within 1–2 business days, your bank or payment provider may take an additional 7–10 business days to post the credit to your account. This posting time is determined by your financial institution, not by us.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original item for a refund and place a new order.
Order Cancellation
You may cancel an order for a full refund if the order has not yet shipped. Once a shipping label has been created, the order cannot be cancelled and must be handled through the return process described above.
Contact for Returns
Email: info@eatmilamall.my
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)